My experiences with Rent the Runway have been very hit and miss. I have used them to rent dresses for many weddings and have never failed to get a compliment from a stranger about each and every RTR dress I have worn. It’s also been very handy for out-of-town weddings, where I’ll just have the dress shipped directly to and from the hotel to save on luggage space. HOWEVER, I had one terrible experience where they contacted me the day before my dress was scheduled to arrive (30 minutes before I was heading to the airport) to let me know that the dress I had chosen MONTHS ago came back damaged and I needed to choose another dress. The support staff that I talked to were totally unapologetic and not helpful at getting a replacement. They also mistyped the address where I was staying, so even the replacement dress never arrived. After all of this, it still took 5 more emails and 2 more months to get my refund. Such a nightmare.